FAQs

What is so unique about Visagreatbreaks.com?

Visagreatbreaks.com is a one-stop online travel resource for Visa cardholders' travel-related needs.

Visagreatbreaks.com offers multiple tools to help cardholders plan for and book their travel. Cardholders can use the resource to plan their holiday by taking advantage of offers on airline tickets, hotel accommodation, sightseeing tours, car rentals and land transfers as well as dining, retail, spa and entertainment options at popular tourist destinations in Asia Pacific.

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What is the difference between Visagreatbreaks.com and other travel websites?

We have introduced Visagreatbreaks.com to help our cardholders in their travel and holiday plans.

As Visagreatbreaks.com is a one-stop online travel-related resource, Visa cardholders should find that they would not need to spend as much time surfing various sites for information on destinations, hotels, flights and great travel deals currently on offer. In one sitting, they can conduct the travel research they need, plan and make their bookings.

Visa has partnered with various travel operators to design offers for Visa cardholders and these deals are unique to Visagreatbreaks.com.

Visagreatbreaks.com will feature a new destination regularly ("Featured Destination") where cardholders can enjoy unique benefits whenever they use their Visa cards.

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What are the "Top Deals and Offers" about?

The "Top Deals and Offers" represents the best offers tailored for Visa cardholders.

These are deals sourced by Visagreatbreaks.com and are unique to Visa. Visa's travel partners assure us that these are even better than what their websites hold!

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What are the premium privileges about?

The "premium privileges" section is located on the main page of the website and holds a link to all the benefits that Visa Infinite, Visa Signature and Visa Platinum cardholders can enjoy at various destinations.

Visa Infinite is a world-class, global premium card product with the infinitely superior features and services to meet the requirements of our exclusive customers. This card is available by invitation only.

Please visit the Visa Infinite website by clicking here.

Visa Signature offers rewards, priority customer service, comprehensive insurance coverage and emergency travel services, as well as special privileges designed to enrich your lifestyle.

Please visit the Visa Signature website by clicking here.

The Visa Platinum card gives cardholders privileges from golf courses, hotels, restaurants and lifestyle merchants.

Please visit the Visa Platinum website by clicking here.

All Visa cardholders have access to the Concierge Service that is available 24 hours a day, 7 days a week. Wherever in the world you may be, you can have assistance for a host of lifestyle services, either through our Customer Service Executives or our Concierge Online service.

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What are some of the key features of the Visagreatbreaks.com website?

Visagreatbreaks.com is designed with flexibility and convenience in mind. There are travel planning tools that relate to booking flights and accommodation. Travel tips are readily available throughout the site.

Special sections such as "Featured Destinations" and "Find it for me" help cardholders save time as they lead cardholders straight to the promotion page or deal package.

"Featured Destinations" will be updated frequently and will highlight tips, exclusive promotions and destination facts.

"Find it for me" helps cardholders plan their travel not only by destination but also by the promotions and their areas of interest.

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If I encounter a problem or have a query on my reservation, purchase or the offer, who should I contact?

The deals found on Visagreatbreaks.com are exclusively offered by the merchant or travel agent. Information on the travel products and offers found on Visagreatbreaks.com is provided by the merchants and travel agents. Please contact them directly if you have any queries on the specific item.

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Is Visa providing an online travel agency service?

Visa is not an online travel agent and is not providing an online travel agency service through Visagreatbreaks.com.

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What is the "Featured Destination" section?

Visagreatbreaks.com works with its partners to showcase a selected destination in Asia Pacific under the "Featured Destination" section.

The section provides travel information, areas of interest, including dates of festivals and sales, and advice on the destination. Visagreatbreaks.com will also highlight exclusive deals with selected partners at the destination.

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From where does the website get the tips on destinations?

Visagreatbreaks.com has partnered with Lonely Planet to provide content such as destination facts, travel tools, destination tips and exclusive promotions.

Lonely Planet is an independent global travel information company. It is known for its first-hand approach, up-to-date maps and practical information for travelers. The guides cover must-see spots and encourage travelers to go off the beaten track and take in more of the nature, culture and environmental elements in each location. Lonely Planet has more than 360 writers, researchers and photographers and publishes around 500 titles.

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What is a promotional code?

A promotional code is the key for Visa cardholders to obtain the best deals on Visagreatbreaks.com. It functions like an electronic voucher and cardholders need to enter the promotional code when they book the flight, hotel or package on the booking engine or partner website.

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Can I book different flights and hotels using the deals in the "Featured Destination" section?

Yes. Please enjoy the flexibility and convenience of customizing your travel plans by combining different flights and hotels.

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What are the activities for selection?

There are five activities - Adventure and Sports, Culture and Sightseeing, Shopping, Spa and Pampering, and Romance.

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What are the types of promotions available?

There is a variety of promotion types for cardholders to choose from, including travel, transportation, dining, bars and cafes, retail, entertainment and health.

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How do I use the "Find it for me" function?

In the "Find it for me" page, first select your destination from the pull-down menu, next select the type(s) of promotions and activities that interest you and finally hit "See results". The subsequent page will inform you of the promotions available in your selected destination.

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How do I submit feedback, enquiries or suggestions to Visagreatbreaks.com?

Please send your feedback, enquiries and suggestions to greatbreaks@visa.com.

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